Shipping policy

Last updated: October 29, 2026

Thank you for shopping with HS Something Lovely.

Every creation in our collection is handmade, hand-illustrated or hand-painted and produced in limited quantities. Each piece is carefully inspected, prepared and packaged before leaving our care.

1. Order Processing

All orders undergo a quality inspection before dispatch.

We aim to process orders as promptly as possible. Orders placed outside business hours, during weekends or on public holidays may be processed on the following business day.

Customised or made-to-order pieces may require additional preparation time.

2. Shipping Methods & Delivery Times

Riyadh — Same-Day Delivery

Same-day delivery is available within Riyadh for eligible orders, subject to order cut-off times and courier availability.

Domestic Shipping — Saudi Arabia

Estimated delivery: 1–3 business days following dispatch.

GCC Shipping

Orders to supported GCC destinations are generally dispatched on the next business day.

Estimated delivery: 1–3 business days after dispatch.

We currently deliver to Saudi Arabia, Kuwait, Qatar, Bahrain, Oman and the United Arab Emirates.

All delivery times are estimates and may be affected by public holidays, courier operations or circumstances beyond our reasonable control.

3. Shipping Costs

Shipping charges are calculated at checkout based on the delivery destination, package weight and available delivery service.

All applicable shipping fees will be displayed before payment is completed.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow time for tracking updates to appear in the courier's system.

5. Delivery Address Accuracy

Customers must provide a complete and accurate delivery address.

For orders within Saudi Arabia, please ensure that your National Address (العنوان الوطني) is entered correctly to avoid delivery delays or unsuccessful delivery attempts.

Incorrect or incomplete delivery information may result in additional charges or delays.

Please contact us immediately if you need to correct your shipping details.

6. Quality Inspection & Packaging

Every HS Something Lovely creation is carefully inspected before dispatch to ensure that it meets our quality standards.

As our pieces are individually handmade and hand-painted, slight variations in colour, brushstrokes, texture and finishing are natural characteristics of artisanal craftsmanship.

Each order is securely packaged with appropriate protective materials to minimise the risk of damage during transportation.

7. Damaged Items During Delivery

If your order arrives damaged, please contact us as soon as possible after receiving your parcel.

To help us review the issue, please provide:

  • Your order number.

  • Clear photographs of the damaged product.

  • Photographs of the exterior shipping box.

  • Photographs of the internal protective packaging.

  • A photograph of the shipping label.

Please retain all original packaging until your request has been reviewed.

Where damage or a defect is confirmed, we will provide an appropriate resolution in accordance with applicable law.

Due to our limited production quantities, identical replacements may not always be available.

8. Lost or Delayed Packages

If your order is significantly delayed or appears to be lost, please contact us.

We will assist in investigating the shipment with the relevant courier and provide an appropriate resolution where required by law.

9. Order Changes & Cancellations

Please contact us as soon as possible if you need to modify your order or delivery details.

Changes cannot be guaranteed once an order has been dispatched.

Customised and personalised pieces are not eligible for discretionary cancellation, returns or exchanges once production has commenced, except where required by applicable law.

10. Returns & Exchanges

Due to the handmade nature and limited availability of our creations, we do not ordinarily accept discretionary returns, refunds or exchanges.

Exceptions apply to damaged, defective or incorrectly supplied items and where otherwise required by applicable consumer protection laws.

Please review our Return & Refund Policy for further information.

11. Contact Us

For shipping enquiries, delivery concerns or damaged parcel reports, please contact:

HS Something Lovely

Email: somethinglovely@hs.com

Website: https://hs-somethinglovely.com

Thank you for choosing HS Something Lovely and appreciating the craftsmanship behind every creation.